Privacy Policy


1. Introduction

Welcome to Casa Cascada. We are committed to protecting your privacy and ensuring a safe and enjoyable experience when you stay with us. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, phone number, email address.
  • Reservation Details: Dates of stay, number of guests, special requests.
  • Payment Information: Credit card details or other payment methods (handled securely by our payment processor).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Reservations: Manage bookings, confirm reservations, and provide information about your stay.
  • To Communicate: Send you updates, confirm details, and respond to your inquiries.
  • To Improve Our Services: Understand your preferences and enhance your experience.
  • To Comply with Legal Obligations: Meet any legal requirements related to your stay.

4. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in processing bookings, handling payments, or providing customer support. These providers are obligated to protect your information.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal information that we hold.
  • Correction: Request corrections to any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated policy will be effective as of the date it is posted.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Name: Casa Cascada
  • Phone: +52 322 146 4787
  • Address: Circuito Chacalilla AC9-09, Marina Chacala, Chacala Compostela, Nayarit. 63708
  • Email: bahiachala@gmail.com

Thank you for choosing Casa Cascada. We look forward to providing you with an exceptional stay!